Finding your way around all of the Twitter tools

What constitutes a healthy community (from FreshNetworks)

Who is going to be using your online community? (from FreshNetworks)

"Businesses seeking to engage with online communities on their own websites or all around the social web will find the guide invaluable in getting up to speed on the state of the art and making sure their employees have the foundation they need to be effective." (via @NTENhross)

(from Mashable)

Tips for making sure you're not wasting your online community: (this is what not to do)
1. You just aren’t present in the conversations
2. There’s no link back to the organisation
3. You are not encouraging organic conversations
4. You moderate every contribution before it goes on the site
(from FreshNetworks)

(from FreshNetworks)

Starting out in community management(from FreshNetworks)

(via @podnosh)

How do you talk to your chief executive / big cheese about web 2.0 and all things techie? Some useful tips